You can book spa services in one of the following ways:

• By calling the unified contact center 8 800 555 2 777 or by the city regional number of sanatoriums posted on the websites of the branches;

• Book a tour on the website rzdz.ru;

• Send a request by email to booking@rzdz.ru;

• Through a travel agency or on the websites of online agencies.

The booking is considered valid from the moment the Guest receives an invoice for payment (contract invoice) or confirmation of the booking (contract invoice) from the branch manager in an email. The letter must contain the following data: full name of those living in the room, dates and times of arrival and departure, the name of the sanatorium, the type of room booked, the type of medical program.

The cost of the spa and / or hotel services provided to the Guest is established by JSC «RZD-ZDOROVIE» and indicated in the confirmation message.

After receiving an invoice for payment, it is necessary to make a full payment or an advance payment in the amount of at least 30% of the cost of the services provided within 3 banking business days. In case of prepayment, the remaining part can be paid upon check-in at the sanatorium or an additional payment can be made before arrival according to a previously issued invoice. Terms of payment The booking request is considered guaranteed upon receipt at JSC «RZD-ZDOROVIE» prepayment, in the amount of 30% of the cost of the voucher.

Payment for spa services is made in one of the following ways:

1. In cash at the cash desks of the bank of OJSC «Sberbank of Russia». Оплата в операционных кассах банка ОJSC «Sberbank of Russia» carried out in cash rubles with a commission of 3% of the payment amount, but not more than 2,000 rubles for one payment. Information about the payment is received within 3 (three) banking days at JSC «RZD-ZDOROVIE». The maximum amount of one payment upon presentation of a passport is 500,000 rubles. To pay through the bank's cash desk, you must contact any bank branch. Tell the cashier about your intention to pay for the voucher to the branch of JSC «RZD-ZDOROVIE». Show an invoice for payment and a passport. The cashier will warn you about the additional commission. Make payment. Save the invoice with a note of the payment.

2. By depositing funds to the Contractor's cashier no later than the first day of arrival at the Sanatorium.

3. By transferring funds to the settlement account of the sanatorium within 3 banking days from the date of the invoice (invoice-agreement) for an advance payment of 30%. The moment of payment will be considered the day of receipt of funds to the settlement account of the Contractor.

4. Through your personal account in Sberbank online.

The payment algorithm is as follows: when choosing a payment account from which money will be transferred, in the section «payment or transfer» n the search, you need to type RZD-ZDOROVIE, then select the sanatorium in which the reservation was made, fill in the column number of the contract, enter the surname and the amount of payment and click on the PAY button. No commission is charged for this transfer!

In case of refusal of the Customer from booking, cancellation by the Customer of the booking application (provided that the cancellation period of the booking application is less than 10 (Ten) days prior to the day of arrival, or early departure of the Vacationer from the Sanatorium in the presence of valid reasons (illness of the Vacationer or death of a close relative of the Vacationer, events or actions of third parties, the result of which is an urgent need for the Vacationer to leave the Sanatorium), documented, the Contractor returns to the Customer the cost of the services not provided by the Contractor, taking into account the costs actually incurred by the Contractor, recalculation of the cost of the voucher for 1 day (1 day) is not made, the refund of the amount paid for 1 (one) day is not made.

In case of non-arrival of the Vacationer (s) to the Sanatorium within the terms specified in the voucher (s) without cancellation of the booking request, early departure, Vacationer (s) from the Sanatorium without good reason, the Contractor does not compensate the cost of the ticket and services for the unused period.